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Telesales
Increase your income by selling your products or services over the phone! Easy telesales!
Virtual Call Center may increase your telesales efficiency with 100 per cent with the existing number of agents, if the following functions are not exploited:
- Electronic data recording
- power or predictive dialling
- automated call-back management
- real time, immediately retrievable information
- efficient feed-back support for agents
- very fast intervention capability
- continuous control
It is a well-known fact that together with the increase of the length of calls the telesales turnover that is the profit proportionally grows. It is easy to understand that it is a matter whether an agent spends 15 or 30 minutes on line within an hour. With the use of Virtual Call Center (depending on the quality of the database and on the telesales project’s type) even 40-45 minutes per hour conversation time is achievable, while observing 10 minutes breaks!
Telesales with Virtual Call Center
Virtual Call Center software is designed to simply and effectively support the telesales activities. The previously loaded database is retrievable with the use of manual or power and predictive dialling. Virtual Call Center automatically manages call-backs even in the case of multiple parallel projects.
The project managing supervisor can listen into any ongoing telesales calls. Furthermore he or she can play back previous calls, as the calls can be recorded, which can make contracting possible between remote partners over the phone.
Virtual Call Center records the result of every call, that is their disposition, or the activities of the agents. The real time information interface, as well as the immediately retrievable project, agent and other very detailed records can provide exact picture on telesales processes and costs.
Supported telesales functions
The efficient telesales activities are supported by the following functions:
- Manual dialling
- Power and predictive dialling
- Automated call-back management
- Quota assignment
- Scripts and questionnaires
- System integration
- Voice recording
- Automated E-mail and text message options
- Sophisticated statistics and reports
Real time supervising
When required call center processes are to be intervened without delay. This is only possible when the appropriate supervisor tools are at hand.
- Project statistics
- Agent’s statistics
- Call information (CDR) query
- Real time agent information
- Listening into ongoing calls
- Easy search and play back of recorded voice files
Telesales work
The daily telesales work of the agents is done on the agents’ interface of Virtual Call Center. User name and password provided by the supervisor is required to log in to the application.
After logging in telesales calls can be initiated both automatically and manually. In case of automated dialling the power/predictive dialling of Virtual Call Center initiates the calls, where strictly established calls are connected to the agents, this way decreasing the unnecessary waiting time of the agents. At the beginning of the telesales call the data sheet of the dialled party is displayed for the agent, together with the script, which can be read aloud, altered or filled up during the conversation. The necessary administration can be completed by the agent as an afterwork, following the next call can be initiated or the agent can have a break.
Virtual Call Center provides API option to transfer the datasheets, if they are to be recorded in a different management or CRM system.
Prices to support telesales activities