Virtual Call Center

Supervisor interface (Virtual Call Center Supervisor)

Virtual Call Center / Call Center Services / Supervisor interface

To operate an efficient and good quality call center efficient and good quality supervisor interface is required. The whole call center can be supervised by the supervisor interface, which enables immediate interventions on the basis of real time information.

A modern call center can be managed by using Virtual Call Center supervisor interface.

The most important tasks implemented by the supervisor interface, without attempting to be comprehensive:

  • Agent management
  • Project management
  • Script editing
  • Database import, export
  • Search and play-back of voice files
  • Real time information on agents and projects
  • Listening
  • Statistics

The complete list of function is available under: Pricing menu.

Technical requirements of supervisor interface

A medium capacity works station, Windows XP/Vista/7 or Linux operating systems, a monitor with minimum 1024x768 resolution, good quality headsets and broadband Internet connection is required to run the agents’ interface.
The agents’ interface can be used in remote work, without any special settings!

Information! 

 
“We want to find a professional solution for our outbound call center, so we found the Virtual Call Center’s flexible services. We could start to introduce it quickly and easily, and it gave a solution for all those problems by which we could increase the efficiency, like: scaling, statistics, predictive dialler.”
Attila Kendefi, IMPULSER Hungary Ltd., call center manager

 

Pricing