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Short manual
Services of the professional call center will be available after installing Virtual Call Center software. The following guides will help to install the software, to take the first steps.
Installation guide to system administrators. They can shortly get acquainted with the requirements of installing Virtual Call Center and can follow the steps of installation.
Supervisor guide
The supervisors can get acquainted with the interfaces of Virtual Call Center services. They can learn the use of supervisor interface, logging in, creating new users, managing dispositions, training and supervising of agents, step by step.
Agent guide
The agent can get acquainted with the use of Virtual Call Center software, the agents’ interface, answering inbound calls, manual and automated dialling, data sheet and script filling, call dispositions, breaks and logout.