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Call center remote work support
Virtual Call Center – is a toll free call center!
Atypical employment forms that are remote working became a part of everyday. It provides not only more comfortable, or unique working conditions to the employees, but it promises cost savings and efficiency increase for the employers. On the one hand saving appears in the assets, in the connected infrastructures, furthermore in real estate and other office expenditures. On the other hand dispersed infrastructure and labour means increased security, as it is less vulnerable to black-outs, interruption of Internet connections or even to local epidemics!
It is not neglectable that it provides advantages to the environment, as the environment pollution can be reduced due to less commuting, as well as it is much easier to provide jobs in underdeveloped regions.
Supporting remote work
Using Virtual Call Center enables all kind of call center jobs with agents employed in remote work. The agents and the heads of the call center can have an access to the services of Virtual Call Center from any place, all in all appropriate computer, Internet connection and good quality headsets are required.
The agents’ interface of Virtual Call Center is ergonomic, simple, easy to learn, this way new agent can be trained within minutes, even from long distances.
Remote work supervising
Naturally remote work incorporates not only opportunities but dangers, as well. Solution of these can be the sophisticated, real time, immediately retrievable reports and statistics of Virtual Call Center. The activity of any agent can be monitored. Calls can be listened or recorded, which can later be played back.
- Monitoring status of agents
- Query on call information (CDR)
- Listening
- Easy search and play back of recorded calls
- Monitoring database status
The above functions facilitate the precise control of the call center, even from a long distance.