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Pricing
Comparison table
| Programs | VCC IN | VCC OUT | VCC PRO |
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Agent interface Ergonomic simple to use fast to learn agent interface.Windows, Linux compatible. |
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Supervisor interface Synoptic, professional tool, which facilitates to set Virtual Call Center, as well as to supervise the call center. Windows, Linux compatible. |
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Voice file archiving |
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| General Services | VCC IN | VCC OUT | VCC PRO |
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Project settings Basic unit of Virtual Call Center is the project, which enables the settings of different call center activities (e.g. telemarketing, customer support, etc). |
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Database editor, import/export Unique database structure can be compiled for each projects. Data can simply be imported and exported in format supported by Microsoft Excel. |
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Authorization system Optional authorizations can be given for different user groups. It can also be defined what kind of activities could a user do in a given project or wich statistics are available for her/him. |
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Disposition editor Actual status of each record of the database is marked with disposition codes. (Is it to be called, if yes, who and when? Was any service ordered, if yes, which one, if not, why not.) Statistics can easily be generated with disposition codes. |
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Visual script, questionnaire editor Calls of agents can be guided by script or questionnaire interfaces, which guide through the call step by step, according to the answers received. This helps to drive the conversation to the desired direction and reduces calling time. |
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Voice recording It can be set per projects whether we want to record calls in stereo mp4 format, and to record file names. All call information is hooked up with the recorded files, this way tracing and play-back of previous call is easy. |
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Listening Supervisors can easily listen into any ongoing call, moreover they can even have trainings or participate in conference calls. |
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Agent status and break-time management Virtual Call Center logs every second of the activities of the agents, which enables efficiency increase. |
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Chat Supervisors can communicate with chat messages, even with several agents at the same time. |
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Remote work support The user – let it be an agent or a supervisor – can use the services from anyplace, utilizing the unexploited benefits of remote working. |
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IP telephone extensions (PBX functions) Calls can easily be managed by the simple telephone exchange functions, IP telephones. |
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| Reports, statistics | VCC IN | VCC OUT | VCC PRO |
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CDR Every data of each calls will be recorded, independently whether they were successful or not. These data include the length of the calls and the linked with the recorded voice files. |
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Outbound, inbound, project and agent statistics Miscellaneous calls can be queried, depending on what we want to know about the operation of the call center. |
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Real time project and agent information The activities of the agents and project status can be monitored in real time, enabling immediate interventions. |
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Wallboard Agents can be informed about the most important, actual information by projecting it on LCD or Plasma TV. |
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Qualitiy Management (QM) With the help of this function you can easily qualify the calls of the agents, after it the statement help in the feedback and the check of the agents efficiency. |
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| Outbound functions | VCC IN | VCC OUT | VCC PRO |
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Manual dialling Agents can select calls from various lists with only one click. The lists facilitate manual management of calling backs. |
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Automated call back management The intelligent dialling system Virtual Call Center records all calling-backs and dials in time then connects them to the relevant agents by using Power and Predictive dialling. |
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Power dialling After terminating a call it initiates a new call, relieving the agent from the calling lists, increasing the hourly calling time in a certain degree. |
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Predictive dialling Efficient solution to increase the calling time of the agent and to reduce the unprofitable waiting time. The dialler estimated when and how many calls are to be initiated in order to provide the next available agent with a call. |
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Quota assignment An appropriate number of a given type of clients can be called in case of representative research and surveys. Generally it is usable for polls and other research purposes. |
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| Inbound functions | VCC IN | VCC OUT | VCC PRO |
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Timing Inbound calls can be managed according to the times of the day. This way calls are transferred to the relevant agnets during working time, while after office hours the calls can leave messages. |
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Voice menu (IVR) Callers can be guided and informed by an intelligent, simple to compile voice menu. |
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Queue If there is no available agent, the calling party is waiting in a queue for a relieved agent. |
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Automated call distribution (ACD) Distribution of inbound calls between the agents according to various strategies.A type of this is the skill based call distribution. |
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Skill based call distribution (SBR) Connecting agents with the most appropriate skill, experience to the given client. |
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Message recording Messages of the callers may be required, if there is no available agent steadily. |
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Process controlled IVR IVR can receiver various information from the callers, as well as from other systems, which can determined the steps of the caller within the IVR menu. |
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Call Blending Simultaneous management of out-, and inbound calls. This enables the just waiting agents to answer inbound calls between outbound calls, which can significantly reduce the high agent waiting times. |
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| System integration | VCC IN | VCC OUT | VCC PRO |
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Email, text message options E-mail or text messages can be sent, when terminating a call. |
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Database API External system can simply and safely reach, alter data stored in Virtual Call Center. Automatic data transfer is also possible after terminating a call. |
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Script API For complex branching questionnaires with more than 100 pages may require interface or branch programming, for which purpose a JavaScript interface is provided. |
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IVR API Data provided by callers can be transferred to external systems, which can determine the next possible steps in the IVR menu. |
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Web Callback API A contack form on a website can easily and quickly be linked with Virtual Call Center, by which the inquirert who filled the form can immediately be called . |
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| Telecommunication solution | VCC IN | VCC OUT | VCC PRO |
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Preferential landline and mobile tariffs Perfect quality voice services with competitive tariffs are inevitable for call centers with outbound calls. |
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Local number landline numbers, number portability We can provide telephone numbers to any landline region of Hungary from our own number range. Numbers of other providers can simply be ported for the sake of efficiency. |
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Shared cost, toll free, premium rate numbers Customer supports and content providing can be realized with special numbers. |
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International numbers We can provide local call numbers in much country for centralized customer supports and order receiving. |
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