+36 1 9997-400
Polls
Telephone is one of the most important market research tools of our time. Fast, precise, determined.
Valuable database can be compiled from the information obtained by enqueteurs (agents) collecting data for research over the phone, which can serve further marketing, sales and customer’s satisfaction increasing purposes.
A simple Excel data sheet is not adequate to meet data collection providing basis for research over the phone. Using Virtual Call Center only relevant questions can be raised out of the several hundreds, this way calling time can significantly be reduced. This is especially important from the view of the client, as well as the call center.
Polls with Virtual Call Center
With the help of Virtual Call Center a complex, 10 page long questionnaires with multiple branches can be compiled with a few hours. Jumps between the pages of the questionnaire, terms and conditions can easily be designed. Data of the responders can easily be imported to the system of Virtual Call Center, where they can be called by manual or automated dialling.
Scripts can be compiled from various elements of closed and wild card controllers. The questionnaire filled via the agents’ interface can easily be exported in tabulation or SPSS format.
Representative research is possible by using multi-dimensional cell and margin quota assignment. Calls can be recorded for quality assurance purposes. Virtual Call Center generates exact and transparent statistics on the results and efficiency of the call center. The supervisor is always aware the number of the records to be dialled and results achieved so far.
Functions supporting polls
The efficient polls are supported by the following functions:
- Manual dialling
- Power and predictive dialling
- Automated call-back management
- Quota assignment
- Scripts and questionnaires
- System integration
- Voice recording
- Automated E-mail and text message options
- Sophisticated statistics and report
Real time supervising
When required call center processes are to be intervened without delay. This is only possible when the appropriate supervisor tools are at hand.
- Project statistics
- Agents’ statistics
- Call information (CDR) query
- Real time agent information
- Listening into ongoing calls
- Easy search and play back of recorded voice files
Process of poll
The daily work of the agents is done on the agents’ interface of Virtual Call Center
Scripts is launched at the beginning of the call, which includes questions to be read aloud, and as a function of the answers received the agent can proceed toward the last page of the script. . The necessary administration can be completed by the agent as an afterwork, following the next call can be initiated or the agent can have a break. It is possible to get prepared to a call prior to dialling. This time the agent can overview the data sheet and call history of the client as a pre-work, then he or she can dial with a click.
Agent can easily set the time of the next call and the system will dial punctually to the minute. When necessary it can also be set which agent would call the client at the present time. Uncompleted questionnaires can any time be proceeded from that point.