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Launching a new call center
Launching a new call center can be a big challenge. Virtual Call Center is an optimal solution for toll free-field investments.
Establishing a new call center requires significant expertise. It is not enough to select and to train appropriate co-workers, an informatics solution is to be selected, to be integrated and continuously operated as the basis of the new call center.
It is common that a call center has excellent co-workers, but the technology serving them cannot meet the expectations, consequently they may suffer such a competitive disadvantage, which could be avoided by using an appropriate call center solution.
Virtual Call Center service can fully relieve the technical and informatics burden from your shoulder. With the easy to learn, easy to use supervisor interface the complete call center process can be easily set and supervised. This way your colleagues will not struggle with technical challenges, but can focus to areas, where they are the best!
What is required to establish Virtual Call Center?
The use of Virtual Call Center does not require any special investment or enhancement, as appropriate work stations and an Internet connection, plus a good quality headset is enough. The agents can handle calls from one or more office, or even from their homes.
Our representatives will assess your needs during a presentation and consultation and prepare a proposal for the selection of the most optimal solution.
Working with the services of Virtual Call Center
Agents can start to answer or dial calls following to logging in the agent interface. Outbound calls can be initiated automatically (power or predictive dialling), or manually. Answering a call opens the data sheet of the customer, this way the agent is obtained with every important information during the call.
The system manages and records the data of the calls. In case of a call-back the call is automatically switched to the relevant agent. Any call can be recorded and played back, while any number of ongoing calls can be monitored. Exact and transparent reports or statistics can be generated for the head of the call center, which can provide the necessary essential information for the efficient operation of the call center.