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Interactive Voice Response (IVR)
Virtual Call Center 3.0's IVR system is able to inform the caller or solve simple questions through automated customer service. When necessary the call will be transferred to an agent.
In the IVR menu you can define different actions, such as:
- jump to another menu
- input a client ID or PIN code
- dial an extension
- play a message
- connect an agent
For Public Utility Companies: Virtual Call Center 3.0 is able to accept customer calls and allow them to punch in their meter readings on their phone keypad using a secure PIN or customer ID.