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Dept management
Debt management and collection over the phone is simple and efficient with Virtual Call Center software.
Unfortunately debt management is one of the most important tasks among the activities of a company, therefore it really matters what kind of tool is selected. The probability of successful debt collection of due demands is simultaneously reducing together with the progress of time and inappropriate timing.
Using Virtual Call Center services the full process of debt management can easily and exactly be followed over the phone. It is not a problem, if a renitent client is to be dialled ten times before he or she answers our call, as the automated dialling system of Virtual Call Center transfer only answered calls to the agents.
Debt management with Virtual Call Center
Data relating to debt can be transferred either manually (import) or automatically, by the use of API to Virtual Call Center. Experienced supervisors can listen into the calls of the beginners any time, moreover they can give advice to them. Every call can be recorded and played back. This can assist the continuous training of agents and can provide essential proofs for regular feed-backs beyond quality assurance.
The supervisors can have an exact view on the successfully solved and the pending cases via the real time detailed reports.
Functions supporting debt management
The efficient debt management is supported by the following functions:
- Manual dialling
- Power and predictive dialling
- Automated call-back management
- Scripts and questionnaires
- System integration
- Voice recording
- Automated E-mail and text message options
- Sophisticated statistics and report
Real time supervising
When required call center processes are to be intervened without delay. This is only possible when the appropriate supervisor tools are at hand.
- Project statistics
- Agents’ statistics
- Call information (CDR) query
- Real time agent information
- Listening into ongoing calls
- Easy search and play back of recorded voice files
Process of debt management
The daily work of the agents is done on the agents’ interface of Virtual Call Center. User name and password provided by the supervisor is required to log in to the application.
After logging in telemarketing calls can be initiated both automatically and manually. In case of automated dialling the power/predictive dialling of Virtual Call Center initiates the calls, where strictly established calls are connected to the agents, this way decreasing the unnecessary waiting time of the agents. At the beginning of the call the data sheet of the dialled party is displayed for the agent, together with the script, which can be read aloud, altered or filled up during the conversation. The necessary administration can be completed by the agent as an after-work, following the next call can be initiated or the agent can have a break.
It is possible to get prepared to a call prior to dialling. This time the agent can overview the data sheet and call history of the client as a pre-work, then he or she can dial with a click.
Agent can easily set the time of the next call and the system will dial punctually to the minute. When necessary it can also be set which agent would call the client at the preset time.
Prices to support debt management