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Virtual Call Center agent interface
The agent’s interface is a computer program to be installed on a work station, which comprises a professional script and a softphone interface. After logging in the agent can immediately answer or initiate calls.
Call management with Virtual Call Center
Using the synoptic agents’ interface of Virtual Call Center the agents can efficiently handle both out- and inbound calls. An ergonomic, simplified interface is always displayed to the agent, which can reduce the likeliness of mistakes. The non-traditional agents’ interface adds colours to the agents’ work time.
Functions supporting the agent interface
- Agents’ activities (status)
- Project selection (even simultaneous ones)
- Manual call initiation
- Call management initiated by power and predictive dialling
- Answering inbound calls
- Simultaneous out- and inbound call management
- Transfer
- Call-back management
- Datasheet alteration and questionnaire (script) filling
- Call disposition
- Break management
- Voice recording
- Chat function
Agent activities
The agents’ interface of Virtual Call Center logs the statuses with accuracy to the seconds, out of which essential reports can be generated later.
Technical requirements of agent interface
A medium capacity works station, Windows XP/Vista/7 or Linux operating systems, a monitor with minimum 1024x768 resolution, good quality headsets and broadband Internet connection is required to run the agents’ interface.
Remote work support
The agents’ interface can be used in remote work, without any special settings!